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FAQ

Who and where is my order coming from?

Everything is created with love, care and good vibes and produced in Melbourne, Australia. 

How long does an order take?

Prints: 2-5 processing days
Custom prints: 7-14 processing days
Mirrors: 7-14 processing days

How long will it take to be delivered? 

We use Australia Post for all postage and delivery
Standard: 4-7 business days (Within Australia) 
Express: Next Day delivery (Within Australia)
 
International: Can take up to 20+ days
Once shipped, you will receive a shipping confirmation email with an Australia Post tracking number. If you have any questions, please contact Australia post directly referencing your tracking number. 

I can't find my email?

Please check your junk mail! If you cannot find it, please send an email to printsbychan@gmail.com with your full name, order number and address. 

Can I return my item? 

PrintsbyChan does not offer refunds unless your item is damaged or faulty upon arrival. Please make sure you have selected the correct product before checkout as there are also no exchanges. 
-If your product is damaged upon arrival, please email printsbychan@gmail.com within 2 days of receiving your photo with a photo attached.